Privacy Policy

1. Introduction

Media Zip ("we," "us," or "our") is a Canadian digital publishing company. We respect your privacy and are committed to protecting your personal information in accordance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable Canadian privacy legislation.

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you purchase or use our digital products and services.

2. Information We Collect

We may collect the following types of personal information:

• Contact Information: Name, email address
• Billing Information: Payment card details (processed securely by our third-party payment processor — we do not store full card numbers)
• Transaction Information: Purchase history, subscription status, refund requests
• Usage Information: How you access and use our digital products
• Device and Browser Information: IP address, browser type, operating system, collected automatically through cookies and similar technologies

3. How We Use Your Information

We use your personal information for the following purposes:

• To process and fulfill your purchases and subscriptions
• To deliver digital products and content you have purchased
• To manage your account and provide customer support
• To process refund and cancellation requests
• To send transactional communications (order confirmations, receipts, subscription notices)
• To send marketing communications where you have provided consent (you may opt out at any time)
• To improve our products, services, and website
• To comply with legal obligations

4. Consent

We obtain your consent before collecting, using, or disclosing your personal information, except where permitted or required by law. By purchasing our products or using our services, you consent to the collection and use of your information as described in this policy.

You may withdraw your consent at any time by contacting us at support@mediazip.ca. Withdrawal of consent may affect our ability to provide certain products or services to you.

5. Disclosure of Information

We may share your personal information with:

• Payment Processors: To securely process your transactions
• Email Service Providers: To deliver transactional and marketing emails
• Analytics Providers: To understand how our products and website are used
• Legal Authorities: When required by law, regulation, or legal process

We do not sell your personal information to third parties.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include encryption of sensitive data, secure payment processing, and restricted access to personal information.

While we take reasonable steps to protect your information, no method of transmission over the Internet or electronic storage is completely secure.

7. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements. Transaction records are retained as required by applicable tax and financial regulations.

8. Your Rights

Under Canadian privacy law, you have the right to:

• Access your personal information held by us
• Request correction of inaccurate or incomplete information
• Withdraw consent for the collection, use, or disclosure of your information
• File a complaint with the Office of the Privacy Commissioner of Canada

To exercise any of these rights, contact us at support@mediazip.ca.

9. Cookies and Tracking Technologies

Our website may use cookies and similar tracking technologies to enhance your experience and collect usage data. You can control cookie preferences through your browser settings. Disabling cookies may limit certain functionality of our website.

10. Third-Party Links

Our products or website may contain links to third-party websites. We are not responsible for the privacy practices of those websites. We encourage you to review the privacy policies of any third-party sites you visit.

11. Children's Privacy

Our products and services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child, we will take steps to delete it promptly.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last Updated" date. Your continued use of our products and services after any changes constitutes acceptance of the updated policy.

13. Contact Us

If you have questions or concerns about this Privacy Policy or our handling of your personal information, please contact us: